Frequently Asked Questions

What is my username?

Your username is your Scheme Member Reference.

My password is incorrect

You can take steps to reset your password using the Forgotten password? link on the Login Page.

I have forgotten my password or memorable word

You can take steps to reset your password and memorable word using the Forgotten password? link on the Login Page.

What do I do if my account is locked?

If your account is locked, please contact the member helpline on 0800 122 3200 (from outside of the UK call 0044 203 727 9850).

How do I report a death?

This can be done via our general website: www.YourPremier.co.uk

Where do I find my payslip?

Once you have logged in, your payslip can be found under the left menu heading 'View My Pension', then 'Payslips'.

All payslips are visible using the dropdown box at the bottom of the screen.

You are also able to save or print your payslip from this page.

Where do I find my P60 information?

Once you have logged in, your P60 can be found under the left menu heading 'View My Pension', then 'End Of Year Summary'.

All tax years since your pension has been administered by Premier Pensions are available.

You are also able to save or print your End Of Year Summary from this page.

Have an unanswered question?

Please contact the member helpline on 0800 122 3200 (from outside of the UK call 0044 203 727 9850).

The helpline is open Monday to Friday 9am to 5pm GMT