Forgot username or password

We can send you a reminder of your username, or a link to reset your passord. However, there are a few common issues that may get you logged in quicker.

  • Your username is usually your Membership Reference, which you will find on all correspondence from us and may contain a space.

  • Your password and memorable word are both case sensitive

  • If you are being asked for a character from your memorable word that is greater than the length or your memorable word, you may have entered the wrong username.

If you are still struggling, please select from the following options:




Click Next to continue