Forgot username or password

We can send you a reminder of your username, or a link to reset your password. However, there are a few common issues that may get you logged in quicker.

  • Your username is usually your Membership Reference, which you will find on all correspondence from us and may contain a space.

  • Your password and memorable word are both case sensitive

  • If you are being asked for a character from your memorable word that is greater than the length or your memorable word, you may have entered the wrong username.

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